Refund Policy

1. General Policy

Digital products are normally delivered immediately after successful payment. Refunds are therefore considered only in the eligible situations described below and subject to verification of the order and product usage.

2. Eligible Situations

• The same order was charged more than once.
• Payment succeeded but the purchased product was not provided and support could not restore access within a reasonable time.
• A material technical issue attributable to our platform prevents use of the purchased product and cannot be resolved by support.
• A different product was delivered from the one shown in the confirmed order.

3. Normally Non-Refundable

• Change of mind after accessing or downloading digital content.
• Failure to verify exam eligibility, official dates or device requirements before purchase.
• Expired validity, completed test attempts or substantial use of the product.
• Issues caused by unsupported devices, third-party services or the user's internet connection.
• Requests submitted after the applicable request period.

4. Request Period

Submit an eligible request within 7 calendar days of the transaction unless a different period is required by applicable law. Include the registered email or phone number, order or transaction reference, product name, payment date and a clear description of the issue.

5. Review and Processing

We may request additional information needed to verify the claim. Approved refunds are generally returned to the original payment method. Processing time depends on the bank or payment provider and may take 5–10 business days after approval.

6. Cancellations

Because access to digital products may begin immediately, an order generally cannot be cancelled once access or a download has been provided.

7. Contact

To submit a request, email support@thejobskind.com or use the Contact Us page and select “Payment or Refund.”